Wholesale FAQs

What payments methods do you accept?
Card Payment - Visa, MasterCard, American Express, Discover
PayPal - Remit payments to (orders@chowtimeproductions.com)
Cashier Check / Money Order - Please contact us for address.

How do I calculate shipping?
Domestic and Interntaional shipping will be determined after the order is placed due to the various weights and sizes of our products. We will be more than happy to give you an estimate; please have an idea of what you are interested in and give us a call at 713-446-2352 or email us: contactus@chowtimeproductions.com.

Can I set my own retail prices?
The retail prices given are the set prices. Please do not adjust.

How will I know when my merchandise has been shipped?
You will receive an email from us the day your order ships. Since we alternative between USPS and UPS and FedEx, a tracking number will be provided.

Do I need to have a business license to order from your website?
No, but you will need to check with your local and state offices to make sure you are complying with state and local business statues. All states and municipalities work independently and have their own regulations.

Are you a middle man using other warehouses as the drop shipper for the products?
Absolutely not! We manufacture all of our product and ship directly to you.

Do you have a minimum purchase requirements for Wholesalers?
Yes. $100 order is the minimum.

Do you have a minimum re-order purchase requirements for Wholesalers?
We do not, which allows you to offer your customers personalization on all pieces for no additional charge.

Do I need to have a business license to order from your website?
No, but you will need to check with your local and state offices to make sure you are complying with state and local business statues. All states and municipalities work independently and have their own regulations.

Do you offer credit terms.
No, we require a credit card on file and process your card before we start manufacturing the product. Please fill out the Credit Card Authorization form provided for you under Wholesaler and fax to: 713-481-0937.

Time of Delivery
It normally takes 2-3 weeks to produce your order. Your shipping time will then apply after your order is processed.

Damage Claims
All merchandises are packed carefully and correctly utilizing our detailed quality control check method before they leave our studio. Please keep all shipping cartons and packing material for carrier inspection. Claims damaged shipments must be made within two working days of receipt. If you receive an item damaged or broken, we will issue the appropriate Shipper Call Tag to pick up the damaged(s), file a claim and ship the replacement item(s) to you at no additional charge. Additional production time may be required.